What is the Bessie’s Boutique Refund Policy?
All items are handmade by Bessie’s Boutique in Australia. Please choose carefully as we do not give refunds if you simply change your mind or make a wrong selection. We will, however, gladly refund or exchange where goods are faulty, wrongly described or don’t do what they are supposed to do. All items are checked for quality prior to sale / postage to ensure that they meet Bessie’s Boutiques standard of excellence. We will gladly refund the cost of your item if it’s found to be faulty. The item must be returned in original condition within 14 days from buyer receiving the item and all postage costs are to be paid by the buyer. Customised items are made exactly to your specifications, therefore cannot be returned unless they are faulty.
What are your methods of payment?
Bessie’s Boutique accepts direct deposit and PayPal. If you wish to use a payment method other than PayPal, please contact Bessie’s Boutique directly via phone 0412 450 880 or email firstname.lastname@example.org.
All payments are in Australian Dollars. Remember if paying by PayPal you agree to abide by their terms and conditions.
What is your shipping policy?
Shipping is an additional cost to orders purchased through the Bessie’s Boutique Website.
Orders are shipped through standard untracked mail using Australia Post. At Bessie’s Boutique we don’t take responsibility for items lost in the mail so if this is a concern to you please add on registered post by adding it to your shopping cart before checking out.
Items can be collected for free from Cranbourne North Victoria or from any market that Bessie’s Boutique attends. Please see facebook posts for upcoming markets.
- Items in stock
Orders will be shipped within 24 – 48 hours of both order and payment being received.
- Custom orders
Approximate turnaround time of 2 weeks from payment clearing to order being posted. Please allow an additional 5 business days for item to be received. Work will not commence on custom orders until full payment is received.
Care instructions for fabric items
Gentle machine wash with cold water. Or hand wash.
Do not place in dryer. Warm iron on wrong side only.
What taxes do you charge?
Bessie’s Boutique is not currently registered for GST, therefore no tax is charged. Bessie’s Boutique is a registered Sole Trader Business. Our ABN is 96 636 949 048.